We do not operate call centers. Each of our client travel programs is supported by a dedicated team of service agents, available 24x7. They can support your travelers during the booking process, the journey and while they are in-destination. They also provide VIP travel assistance for users who need a high-touch concierge service.

We benchmark your travel spend and our reports analyse your booking patterns. Our team of data analysts will meet with your travel program stakeholders to configure and deploy the right data strategy for you. The data tells a story of what’s happening, and your dedicated account manager will provide an action plan of how to optimize your travel expenditure.

We maximize your travel policy’s buying power by ensuring access to all fare types from multiple sources, including NDC and direct connect content. In addition, we use dynamic algorithms to predict and optimize ticketing times, and once booked we continually search for fare reductions for the same fare class up until the day of departure.

We help identify the best online booking tool for your global footprint, and then configure it to ensure travel policy guidelines are met. This lets you control costs, and channel travel expenditure to relevant suppliers, while allowing your employees to book travel at their convenience. As a Concur Elite partner, we can install, configure and support Concur across multiple markets, as well as integrate a series of complementary applications that maximize your Concur experience. In addition, we integrate with most expense management tools.

Brickell has a presence across twenty-one key markets – from the America’s to EMEA to APAC, we can support you. Each office is equipped to enhance your global travel program through local knowledge and supplier relationships. Our international operations can remove the challenges of rolling out global travel programs, consolidating multi-country travel spend, and implementing multi-regional travel policies, all through a single point of contact for your entire travel program. We will collect, consolidate, normalize, and deliver your global data using our analytics and reporting tools.

We believe it’s our responsibility to guide you in making eco-smart choices for your travel program. We will help you calculate your company’s travel carbon footprint and provide insights on how to modify traveler behaviour, as well as evaluate carbon offsetting options where appropriate. Our online booking tools are configured to display the carbon footprint of every airfare and hotel option presented. Your dedicated Account Manager can assist you in selecting providers who score highly on the sustainability index. As a company, we also embrace sustainability. Brickell Travel was one of the first travel agencies in the US to invest in Delta Airlines Sustainable Aviation Fuel (SAF) initiative.